The following information is intended to clarify the issue of processing personal data of the customers of the online store www.vices.eu (hereinafter: "the Store") by the entity operating the Store.
Who is the administrator of your personal data?
The administrator of your personal data is Azagroup S.A. with its registered office in Warsaw (02-
681) at Al. Wyścigowa 6 (hereinafter: "Azagroup"). How do we collect personal data?
We collect personal data during:
registering in the Store (creating an account);
using account functionality;
placing an order;
carrying out the return procedure;
subscribing to the newsletter service;
use the contact channels we provide.
Making registration in the Store
To register in the Store, you must provide your name, email address and tax identification number. Why are we asking for company registration details?
Cooperation with Azagroup sets new standards in footwear trading on the wholesale market. We are very flexible in all areas of cooperation, and we offer our business partners, in addition to the largest collection of shoes on the market, an added value in the form of know-how.
It is a transfer of knowledge to the client, which we want to pass on to achieve better together sales and results.
Providing this data is voluntary, however, it is a condition of creating and maintaining an account in the Store.
Using account functionality:
By creating the functionalities of the account that you create on the Store's website, for your convenience, we have provided the option of saving shipping data and invoice data that will be used when placing and executing future orders. Shipping details include: first name and last name,
and invoice details:
address (street, zip code, city),
tax identification number (NIP).
When placing an order as a registered user, you will also be able to save shipping and invoice data for future orders - on the same terms as described in the sections of this information regarding the
use of account functionality.
If you want to return the goods delivered to you, you will need to complete a form including the following data: company name, address, tax identification number, telephone number, product code and account number. You will need to send this form to us along with the returned goods. Providing data is voluntary, however, it is a condition for carrying out the return procedure. Making a subscription to the newsletter service
Both during registration, ordering and directly on the Store's main page, you can subscribe to the newsletter service in which we will inform you about our offer, including new products and promotions. We will process your email address for the purpose of sending the newsletter. Providing data is voluntary, however, it is a condition for receiving the newsletter. Using the contact channels we provide, such as chat, helpline or e-mail
For your convenience, we've created the following channels for contacting Customer Service:
chat on the Store Website;
Customer service at: +48 600 600 785
If you contact us via e-mail, we will process your e-mail address, identification data assigned to your e-mail account, as well as any other data you provided in the correspondence regarding the application.
To use the chat available on the Website, you will need to provide us with your name, surname and email address. We may also process other data that you provide to us in connection with the application.
If you contact us by phone, your phone number and possibly other data that you provide to us
during the conversation will be processed.
Providing data is voluntary, however in the case of:
chat on the Website - necessary for submitting the application;
when the application is related to the order, it will be necessary to provide your identification data (if such data is not required due to the contact channel used) and order number to process this application.
What provisions govern the processing of personal data?
The issue of personal data protection from May 25, 2018 is regulated by the so-called GDPR, i.e. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation ). For what purpose and on what basis do we process data?
We will process personal data for the purposes and based on the following grounds:
Data provided at the account registration stage
We will process the data necessary for opening and maintaining the account in order to conclude and correctly perform the contract for the provision of electronic services. The basis for processing is art. 6 clause 1 lit. b GDPR, i.e. processing is necessary to perform the contract to which you are a party, or to take action at your request before the conclusion of the contract (this basis will be referred to as "Performance of the contract").
Data provided when using the functionality of the account
We will process this data in order to provide you with the opportunity to use the functionality of the account maintained by us for you (and therefore in order to implement the contract for the provision of electronic services concluded between us), as well as during the process of submitting and completing orders placed by you in the future. The basis for processing is the performance of the contract.
Data provided when ordering
We will process these data:
in order to conclude a sales contract with you and its proper implementation; the basis for processing in this case is the Performance of the Contract;
in order to fulfill our obligations arising from the provisions of applicable law, in particular accounting regulations, tax regulations; the basis for processing in this case is Art. 6 clause 1 lit. c GDPR, i.e. processing is necessary to fulfill our legal obligation (we will refer to this as the "legal obligation");
possible pursuit of civil law claims or defense against such claims; the basis for processing in this case is Art. 6 clause 1 lit. f GDPR, i.e. processing is necessary for the purposes of the legitimate interests pursued by Azagroup (this basis will be referred to as: "Our legitimate interest"). Our legitimate interest in this case is to ensure that we are able to take effective action to potentially seek redress against you, defend against any claims that you may refer to us, as well as to investigate and defend against mutual claims of Azagroup and the providers courier services for us.
Data provided for the purposes of returning the goods
We will process this data to carry out the return procedure of the goods you ordered. The basis for data processing in this case is our almost legitimate interest, which consists in the need to ensure that returns are carried out in accordance with our return policy. Data provided in order to subscribe to the newsletter service
We will process this data for direct marketing purposes. The basis for processing is art.
6 clause 1 lit. f GDPR, i.e. our legitimate interest in providing the newsletter service.
Data collected when using the contact channels we provide
If you contact us in connection with your order, your data will be processed by us for the correct implementation of this order (i.e. the contract concluded between us). The basis for processing in this case will be the performance of the contract.
If you contact us in other cases, your data will be processed by us in order to process your application. The basis for processing is our legitimate interest, which consists in ensuring the highest standards of customer service and potential customers, including enabling indicated persons to obtain information about our offer and the rules of the Store. Who do we share your data with?
The recipients of your personal data:
provided at the account registration stage and when using the account functionality are: IT system providers, entities providing us with disk space, and if we use these data to process the order - also entities indicated in point b below;
provided when placing the order are: IT system providers, entities providing us with disk space, entities providing courier services to us; depending on the payment method you choose, the recipient of the data can also be a payment operator or postal operator;
the following are provided as part of the return procedure: entities providing courier services to us, a bank;
provided for the purpose of subscribing to the newsletter service are: entities providing to us services in the field of email marketing;
provided in connection with the use of shared contact channels are: IT system providers, e-mail provider.
How long will we keep your data?
We will store your data:
data provided at the stage of account registration and when using the functionality of the account - for the period of keeping the account for you, as well as after its removal - until our archiving obligations cease or the period of limitation of our mutual claims expires (depending on which of the indicated circumstances will arise later);
data provided at the stage of placing the order and as part of the return procedure - until the archiving obligations cease on our side or the period of limitation of our mutual claims expires (depending on which of the following circumstances occurs later);
data provided in connection with the use of the contact channels we provide:
a. if the contact was unrelated to the order placed - for a period of 2 years;
if the contact occurred in connection with the order placed - until the limitation period for your claims against us has expired;
data provided in order to subscribe to the newsletter service - until you unsubscribe from the newsletter service or we stop carrying out marketing activities in the indicated forms (depending on which of the above circumstances occurs earlier).
What rights do you have?
You have the right to access your personal data, rectify it and delete it, and to request restriction of processing and to transfer data.
If we process data based on your consent, you can withdraw your consent at any time. However, this will not affect the lawfulness of the processing we have carried out based on your consent before its withdrawal.
If the processing is based on our legitimate interest, you can also object to data processing (including profiling) for reasons related to your particular situation. You can also object to the processing of personal data for the purposes of direct marketing (including profiling) at any time, to the extent that the processing is related to such direct marketing.
If you find that the processing of personal data is not in compliance with the provisions, you can lodge a complaint with the President of the Office for Personal Data Protection. Will we transfer your data outside the EEA?
In connection with our use of Gmail, cooperation with our trusted partners, as well as the use of virtual disks, your data may be transferred outside the European Economic Area. The basis for the transfer in all cases is the European Commission decision of 12 July 2016 stating the appropriate level of data protection in the "Privacy Shield" program.
If you would like to obtain a copy of the data that is subject to transfer, please contact us at firstname.lastname@example.org
At the moment, we do not plan to transfer your data to any other extent outside the European Economic Area. If something changes in this matter, the current information will be available at www.vices.eu
Will automated decision making occur during processing?
In the course of data processing, there will be no automated decision making that will have legal
effects on you or otherwise affect you significantly.
We have appointed a Data Protection Inspector, who is Rafał Surowy, who you can contact at the following e-mail address: email@example.com